By Ben Rickmond
Hello WES community! I was lucky enough to interview Mr. Ragusa, WES’ Technology Support professional. You may have seen him in the hallways or helping you take MAPS tests. He is also the go-to person to ask if teachers or students need help. I asked him some questions here.
Q: What is your favorite part about working at WES?
A: My favorite part about working at Wayne is working with the staff and students. The students make me laugh and smile each day and I love talking about technology with them.
Q: What do you do for our school?
A : At Wayne, I maintain all the tech in the building and assist staff/students with using it. So I keep inventory of all the equipment, I troubleshoot and repair and I create network accounts for things like Compass Learning and Typing Pal.
Q: What is your favorite tech company?
A: My favorite tech company is Microsoft. From Xbox to Office 365, Microsoft is creating a lot of cool tech. Also I like the vision of Satya Nadella [ the Microsoft CEO ], who has a great outlook on Tech and making it accessible.
I’ll give you two examples:
1. Xbox Adaptive Controller — Microsoft designed a controller that makes it accessible for anyone that can’t use a normal controller/keyboard. Also, Microsoft made it open to other companies to build and create attachments for the controller.
2. Office 365 is great for the ability to create/share on the internet
Q: Where did you go to school?
A: Montgomery County Community College and Delaware County Community College
Q: Tell me about your family?
A: My wife Kelly is a Hair Stylist. I used to get free haircuts but don’t really have a need for haircuts anymore! My children are William, who is 4 years old, and Rosalie, who is 2. William and Rosalie are a handful and already scare me with how quick they pick up on using technology.
Q: What is your degree in?
A: I split time between Montgomery County Community College and Delaware County Community College taking classes to be certified for Computer and Software Troubleshooting and Repair.
Q: What is your favorite hobby?
A: Videogames. I love spending time with family and friends, especially to see if my skills still hold up in Mario Kart.
Q: What is your favorite food?
Q: Have you always worked in tech?
A: No, after graduating high school I planned on being an Electrician and worked 4 years for a contractor.
Q: How do you keep our computers safe at school?
A: With our technology the safeguards are put in place at the Administration level for our network. My job is to make sure our Tech is updated and stays connected to the network, so that the polices and safeguards then filter down.
Q: Any advice for students who are interested in tech careers?
A: Just be passionate for the tech career you want. Take advantage of what’s offered by the school and county, things like coding clubs, and courses as you progress through RTSD over the years. Build up your general background so that you can get a feel where you want to specialize later on.
Hopefully you guys learned a lot about our amazing tech helper. Remember to go to him if you need help. Thanks for reading and I will see you next time.